Terms and conditions

Returns policy

We love our GreenRide products. But we understand that you may need to return a purchase from us and we want to make process easy for you.

You can return items to us by post or by visiting our office location.

Bio Ingredients Pty Ltd

Unit 33, 131 Hyde Street
Yarraville VIC 3013

Change of mind returns – 30 Days

If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange provided that:

  • You return the item within 30 days of purchase
  • You produce online proof of purchase
  • The item is in re-saleable condition, is unused and as sold

We will not refund any postage costs incurred. Consider using a trackable shipping service to ensure your product is returned.

Faulty goods returns

If you believe your purchased product is faulty, you must provide proof of purchase to receive a refund or replacement product.

We will provide an exchange or refund unless we believe the product fault is caused by misuse or neglect.

If the product is found faulty, we will refund your postage costs.

Refunds

Refunds will be processed within seven days of receiving a returned item and will automatically be applied to the original payment method.